Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will delivery take?
  • Production Time: 5 – 7 days. Each of my quilt is handcrafted only for you so the production time will be a little bit longer than usual. Please be patient!
  • Processing Time: 1 – 2 days. We need to ship your made-to-order quilt back to our warehouse, put your name and address on it and ship it to DHL.
  • Shipping Time: 5 – 7 days via DHL Shipping to United States, Canada and Australia. For the rest of the world, the shipping time will be 10 – 12 days.
What exactly happens after ordering?

You will receive an email about your order information and Order ID

If you don’t see it, you can check it in Spam

Track order status here :  https://kutemade.com/track-order/

Do I receive an invoice for my order?

When the order is complete. We will update the shipping Tracking ID code for you with the purchase invoice.

Which payment methods are accepted in the Online Shop?

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

How secure is shopping in the Online Shop? Is my data protected?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONTACT US

    Please contact us via our email: support@kutemade.com to make any changes.